Terms of service

Last updated: June 16, 2026

Welcome to Tash Skincare Plus.

These Terms of Service explain the rules and conditions for using our website, browsing our store, placing orders, and purchasing products from us.

Throughout these Terms, the words “we”, “us”, and “our” refer to Tash Skincare Plus. The words “you” and “your” refer to the customer, visitor, or person using our website.

By visiting our website, using our online store, or placing an order with us, you agree to these Terms of Service, as well as our Privacy Policy, Return and Refund Policy, and Shipping Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Our Store

Tash Skincare Plus operates an online skincare and beauty store.

Our store is powered by Shopify, which allows us to display products, accept orders, process payments, and provide our online shopping service to you.

Any purchase made through our store is made directly with Tash Skincare Plus.

2. Using Our Website

By using our website, you agree that you will:

Use our website only for lawful purposes.
Provide correct and complete information when placing an order.
Not use our website in a way that may harm, damage, overload, or interfere with the store.
Not attempt to copy, misuse, hack, or access parts of the website that you are not allowed to access.
Not use false information or pretend to be someone else.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe someone is misusing our store or violating these Terms.

3. Age Requirement

By using our website or placing an order, you confirm that you are at least the age of majority in your country, province, or place of residence.

If you are under the age of majority, you may only use our website with the permission and supervision of a parent or legal guardian.

4. Account Information

You may be able to create an account on our website.

You are responsible for keeping your account login details safe. You are also responsible for any activity that happens under your account.

Please make sure that all information you provide to us is accurate, current, and complete.

5. Product Information

We try our best to make sure that all product descriptions, images, prices, and details on our website are accurate and up to date.

However, we cannot guarantee that all product information will always be completely free from errors, typing mistakes, or inaccuracies.

Product colours, packaging, and appearance may look slightly different in person due to screen settings, lighting, supplier updates, or product packaging changes.

We reserve the right to update, change, or remove product information at any time without notice.

6. Skincare and Beauty Products

Our products are skincare, beauty, and personal care items.

Product results may vary from person to person. We do not guarantee that a product will give the same result for every customer.

Please read product descriptions, ingredients, and usage instructions carefully before using any product.

If you have sensitive skin, allergies, skin concerns, or are unsure whether a product is suitable for you, we recommend that you seek advice from a qualified professional before using the product.

Tash Skincare Plus is not responsible for reactions caused by incorrect use of a product, allergies, sensitivity, misuse, or failure to follow product instructions.

7. Orders

When you place an order on our website, you are making an offer to purchase the product or products in your cart.

Your order is only accepted once payment has been received and your order has been confirmed.

We reserve the right to accept, refuse, cancel, or limit any order where necessary. This may happen if:

A product is unavailable.
There is an error in pricing or product information.
We suspect fraudulent or suspicious activity.
The order cannot be fulfilled.
The delivery information provided is incomplete or incorrect.

If we need to cancel your order after payment has been made, we will contact you and arrange a suitable solution, such as a refund where applicable.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

tashskincareplus@gmail.com

We can only cancel an order if it has not yet been processed, packed, or shipped.

Once an order has been processed or shipped, it may no longer be possible to cancel it.

9. Prices and Payment

All prices on our website are displayed in the currency shown at checkout.

Prices may change at any time without notice. The price charged for your order will be the price shown at the time you place your order.

Unless stated otherwise, product prices may include standard shipping. Any extra charges, if applicable, will be shown at checkout before you complete your order.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

Payments are processed securely through Shopify and/or our approved payment providers. We do not store your full card details.

10. Taxes, Customs, and Import Charges

If we offer delivery outside South Africa, your order may be subject to customs fees, import duties, taxes, or other charges depending on your country.

These charges are not controlled by Tash Skincare Plus and are the responsibility of the customer, unless otherwise stated at checkout.

Please check your country’s import rules before placing an international order.

11. Shipping and Delivery

Delivery times are estimates only and may vary depending on your location, courier delays, supplier processing times, customs processing, public holidays, or events outside our control.

We will do our best to provide accurate delivery information and keep you updated where possible.

Please make sure that your shipping address is correct before placing your order. Tash Skincare Plus is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery details provided by the customer.

For more information, please refer to our Shipping Policy.

12. Returns and Refunds

Due to hygiene, safety, and product integrity reasons, we do not accept returns or exchanges for opened, used, tested, or tampered-with skincare, beauty, or personal care products.

We do not offer returns for change of mind, incorrect product choice, or unwanted items.

If your order arrives damaged, defective, or incorrect, please contact us within the time period stated in our Return and Refund Policy so that we can review the issue and assist you.

Nothing in these Terms is intended to remove any rights you may have under applicable consumer protection laws.

For more information, please refer to our Return and Refund Policy.

13. Incorrect Information or Errors

Sometimes there may be errors, inaccuracies, or missing information on our website. These may relate to product descriptions, pricing, promotions, availability, shipping times, or other details.

We reserve the right to correct any errors, update information, cancel orders, or refuse orders where information on the website was incorrect.

If your order is affected by an error, we will contact you where necessary.

14. Promotions and Discounts

From time to time, we may offer promotions, discount codes, sales, or special offers.

Promotions may have their own terms and conditions, including expiry dates, product exclusions, or limits on use.

We reserve the right to change, cancel, or end promotions at any time.

Discount codes cannot be applied after an order has already been placed unless we agree otherwise.

15. Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.

We are not responsible for the content, privacy practices, security, or terms of third-party websites or services.

If you use third-party websites or services, you do so at your own risk and should read their own terms and policies.

16. Shopify

Our store is powered by Shopify.

Shopify provides the platform that allows us to operate our online store and provide services to you.

However, purchases made through our store are made directly with Tash Skincare Plus. Shopify is not responsible for any sales, orders, products, delivery, returns, refunds, or customer service matters between you and Tash Skincare Plus.

17. Privacy

Your privacy is important to us.

When you use our website or place an order, we may collect and process personal information in order to operate our store, process orders, arrange delivery, communicate with you, and provide customer support.

For more information, please read our Privacy Policy.

18. Customer Reviews, Comments, and Feedback

If you send us feedback, reviews, photos, suggestions, or comments, you agree that we may use them to improve our store, products, and services.

We may also use customer reviews or feedback for marketing purposes, where appropriate.

You agree that anything you submit to us must be truthful, lawful, respectful, and not violate the rights of another person or business.

We reserve the right to remove or not publish any review, comment, or content that we believe is offensive, false, misleading, harmful, or inappropriate.

19. Intellectual Property

All content on our website, including text, images, logos, product layout, graphics, and design elements, belongs to Tash Skincare Plus, Shopify, our suppliers, or the relevant content owners.

You may not copy, reproduce, distribute, modify, or use any content from our website without permission.

You may use our website only for personal and non-commercial shopping purposes.

20. Prohibited Uses

You may not use our website or services:

For any unlawful purpose.
To commit fraud or provide false information.
To violate any laws or regulations.
To harass, abuse, insult, harm, or mislead others.
To upload or transmit viruses, malware, or harmful code.
To collect personal information from others.
To interfere with the security or operation of our website.
To copy, scrape, reproduce, or exploit our website content without permission.

We reserve the right to suspend or block access to our website if we believe these Terms have been violated.

21. Disclaimer

Our website and services are provided on an “as is” and “as available” basis.

We do our best to keep our website accurate, secure, and available, but we cannot guarantee that the website will always be error-free, uninterrupted, or available at all times.

We do not guarantee that every product will meet every customer’s individual expectations, especially because skincare results can vary from person to person.

22. Limitation of Liability

To the fullest extent allowed by law, Tash Skincare Plus will not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

23. Indemnity

You agree to indemnify and hold Tash Skincare Plus harmless from any claims, losses, damages, or expenses arising from your misuse of our website, your breach of these Terms, or your violation of any law or third-party rights.