Frequently asked questions
What is the return policy?
Due to hygiene, safety, and product integrity reasons, we are unable to accept returns or exchanges on opened or used skincare products. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue, and we'll work with you to find a suitable solution.
When will I get my order?
Delivery typically takes 7–15 business days, depending on your location. Once your order has been dispatched, you'll receive tracking information so you can follow its journey to your doorstep.
What is Korean skincare?
Korean skincare focuses on nourishing and protecting the skin using gentle, effective ingredients and innovative formulations. It's known worldwide for promoting healthy, radiant-looking skin through consistent skincare routines.
How much does shipping cost?
Shipping is included in all product prices, so there are no additional shipping charges at checkout. The price you see is the price you pay.