Privacy policy

Last updated: June 16, 2026

Tash Skincare Plus operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. Tash Skincare Plus is powered by Shopify, which enables us to provide our online store and services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify you.

Depending on how you interact with our store, we may collect or process the following types of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Payment and transaction information, including your payment method, payment confirmation, billing details, and order transaction details. Payments are processed securely through Shopify and/or our approved payment providers. We do not store your full credit card or debit card details.

  • Account information, including your username, password, preferences, and settings if you create an account.

  • Transaction information, including the items you view, add to your cart, purchase, cancel where applicable, or have purchased in the past.

  • Communications with us, including information you provide when contacting us for customer support or store-related questions.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, visit or use our website, communicate with us, or provide us with your information.

  • Automatically through our website, including from your device, browser, and through the use of cookies or similar technologies.

  • From Shopify, service providers, payment providers, shipping providers, and other trusted third parties who help us operate our store and provide services to you.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to operate our store and provide services to you. This includes processing orders, processing payments, arranging shipping and delivery, sending order updates, managing your account, responding to customer support requests, and improving your shopping experience.

We may also use your personal information to remember your preferences, show you products you may be interested in, and improve our website and services.

Marketing and Advertising

We may use your personal information to send you marketing, promotional, or advertising communications by email or other available channels, where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe option in our emails. If you unsubscribe from promotional emails, we may still send you non-promotional emails, such as order confirmations, delivery updates, or account-related messages.

Security and Fraud Prevention

We use your personal information to help protect our store, customers, and services. This includes detecting, investigating, or preventing fraudulent, illegal, unsafe, or harmful activity.

If you create an account with us, you are responsible for keeping your login details safe. We recommend that you do not share your username, password, or account access details with anyone.

Communicating With You

We use your personal information to communicate with you, provide customer support, respond to your questions, send order updates, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, resolve disputes, and protect the rights, safety, and security of our store, our customers, and others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to trusted third parties for legitimate business purposes and as required to operate our store. These third parties may include:

  • Shopify, which hosts and powers our online store.

  • Payment providers that securely process payments.

  • Shipping, delivery, and fulfilment partners who help deliver your orders.

  • IT, cloud storage, data analytics, customer support, and website service providers.

  • Marketing and advertising partners, where permitted by law.

  • Legal, regulatory, or government authorities where required by applicable law.

We may also disclose your personal information when you request or consent to us sharing certain information, such as information needed to ship your order or provide a service to you.

We do not sell your personal information.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide and improve Shopify’s services.

Information you submit to our store may be transmitted to and shared with Shopify and other service providers, including third parties that may be located in countries outside of where you live. This is done to provide our store, process payments, support orders, improve services, and help protect our business and customers.

Shopify may also process personal information in connection with its own services and features. To learn more about how Shopify uses personal information, you can visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you click on links to websites that are not controlled by us, we recommend that you review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, improve your shopping experience, remember your preferences, understand how visitors use the website, and support marketing or advertising activities.

You may be able to manage or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.

Children’s Data

Our services are not intended to be used by children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details below and request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no security system is perfect, and we cannot guarantee complete security of information transmitted online.

We recommend that you do not send sensitive or confidential information to us through unsecured channels.

We keep your personal information for as long as reasonably necessary to provide our services, process orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to request access to the personal information we hold about you.

  • The right to request correction of inaccurate personal information.

  • The right to request deletion of your personal information, where applicable.

  • The right to request a copy of certain personal information we hold about you.

  • The right to opt out of promotional emails.

If you are located in South Africa, you may have rights under the Protection of Personal Information Act, 2013, also known as POPIA. These may include the right to request access to, correction of, or deletion of your personal information where applicable.

You can exercise your rights by contacting us using the details provided below.

We may need to verify your identity before processing your request. We will respond to requests in accordance with applicable law.

Complaints

If you have a complaint about how we collect, use, or process your personal information, please contact us using the contact details below.

tashskincareplus@gmail.com

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Please note that your personal information may be transferred, stored, or processed outside the country where you live. This may happen when we use Shopify, payment providers, shipping providers, or other service providers to operate our store and provide services to you.

Where required by applicable law, we rely on appropriate legal safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, business practices, legal requirements, or operational needs.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page. Continued use of our website after changes are posted means that you acknowledge the updated Privacy Policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Tash Skincare Plus
South Africa
Email: tashskincareplus@gmail.com